You know those days when you feel like whatever you say gets spun around. You feel entirely misunderstood and confused. People seem to retract, get angry at you or shut down in response to what you're saying. Most likely you feel like you can't say anything 'right' and you assume that it's most likely best to not say anything at all. Can you relate?
Did you know that there is a way to get your point across - without getting angry, sad, feisty, defensive or accusative? A way that gets received, where the other one actually listens and cares?